Shipping & Returns
Thank you for choosing Truly Clean Living™. We ship every order with care—and believe the post-purchase experience should feel just as aligned as the products you receive.
Here’s how it works:
Shipping Info
Where We Ship From
Most orders ship from our California HQ:
Truly Clean Co.™
PO Box 606
Glendora, CA 91741
Some specialty items (like plants or handmade goods) may ship from trusted partners. If your order includes multiple items, they may arrive separately.
Shipping Costs
Orders under $75
Shipping is calculated at checkout based on your location and item weight. We don’t mark it up—just pass along the carrier’s exact cost.
Orders $75+
Shipping is on us. We’ll choose the carrier that gets it to you safely and efficiently.
Carriers: USPS, UPS, FEDEX
You’ll see available options at checkout.
Processing Time
- Most orders ship within 1–3 business days
- During holidays or product launches, we may need a little more time (we’ll keep you posted)
Tracking
You’ll receive tracking info via email as soon as your order ships.
Didn’t get it? Check your spam folder first. Still nothing? Email us at hello@trulyclean.co and we’ll resend it.
International Shipping
Currently shipping to:
- All 50 U.S. states
For other destinations, email us—we’ll do our absolute best to help.
Lost or Missing Packages
If your tracking says “delivered” but your package is missing:
- Contact the carrier with your tracking number
- Then email us—we’ll help troubleshoot from our side
Returns & Exchanges
We want you to love what you order. If it’s not quite right, here’s how to handle it:
Return Eligibility
- Items must be unused + unopened
- Return request must be made within 14 days of delivery
- Final sale items: digital goods, consumables (e.g., simmer pot kits, herbal sachets, supplements), custom items.
Damaged or Incorrect Items
Email us within 7 days of delivery. Include your order number and a quick photo—we’ll offer a replacement or refund (your call).
How to Start a Return
Email hello@trulyclean.co with your:
- Order number
- Reason for return
We’ll send return instructions and a prepaid label (if eligible).
Refunds
- Once we receive and approve your return, we’ll issue a refund to your original payment method
- Shipping fees are non-refundable unless we made an error
Questions?
We’re a small team—but every message is seen and answered with care.
Email us anytime: hello@trulyclean.co